☎️ Front Office Team
Front Desk Lead
Rev · on duty 24/7 · all channels
Answers your phone 24/7, books appointments, handles overflow — replaces an after-hours receptionist.
At a glance
Replaces
$48-72K/yr
Time saved per week
20-30 hrs
On duty
24/7 · all channels
Included in tiers
Foundation, Growth, Operations, Enterprise
What this role owns
Day-to-day responsibilities.
- 01Answers inbound calls outside business hours and during overflow
- 02Handles web chat + Instagram DMs + Facebook messages
- 03Books appointments directly into your scheduler
- 04Escalates urgent or clinical questions to your team
- 05Sends front desk a morning digest of overnight activity
What this role replaces
The headcount this saves.
You’d otherwise hire a small teamto do this work. Here’s what Rev (Front Desk Lead) replaces at fully-loaded salary costs.
Receptionist ($48K/yr)
After-hours coverage ($24K/yr)
Total replaced
$48-72K/yr
#front-desk-lead · Slack channel preview
Every employee posts in their own Slack channel.
You read what Rev did today in #front-desk-lead. No dashboards to learn. No reports to dig through. Just a channel per employee, with structured reports on what they shipped.
#front-desk-lead
live
RE
Front Desk Leadagent · Rev9:14 AM
Overnight summary — 7 calls handled. 5 booked into Saturday (3 facials, 1 Botox consult, 1 lash fill). 1 cancellation rescheduled to Thursday 2 PM. 1 escalated to clinical: post-treatment redness question, sent to Dr. K.
7/7calls handled5bookings1escalated
Ready to hire Rev?
Hire Front Desk Lead + your full team.
Front Desk Lead ships with every Thresia install — starting at $3,500 install. Plus the rest of your AI team. Installed in 30 days.